Privacy Policy

Torino Privacy Policy

Torino Systems (hereinafter referred to as “Torino,” “we,” “us,” and “our“) deeply respects your right to privacy. This privacy policy describes:

  • What information we collect
  • How we collect and use the information
  • How you can change the information
  • The ways you can control how Torino communicates with you

Information Tracked by Torino

To provide better service and information to you, Torino® gathers these types of information:

  • Data that you provide when you request information, support or service
  • Data that you provide to us to process your purchase of products or services
  • Data that you voluntarily provide to us when you register your identity or license keys with our customer service system
  • Data that we gather by aggregating tracking information about how you and others use our websites

Submitting a Request for Information or Support

We gather information when you request product information or technical support by completing a form on our websites or support portal, sending us email, or by calling us. When you contact us, you must provide us with valid contact information including your email address so we can reply to you.

You may purchase Torino products and services from authorized third parties. If you did not purchase or license a Torino product from us, you must provide registration information and your Torino support license details to receive product assistance or technical support from us.

Visiting Our Website

Torino websites may ask your Internet browser to set a “cookie” on your system. The only personal information cookie files may contain is data you supply yourself. A cookie cannot read data on your computer or read cookie files created by other websites.

  • Torino uses cookies to personalize and customize your web experience to your needs.
  • Torino also uses cookies to track website traffic patterns, but we never know that a specific user viewed a specific page.
  • If you set your browser to warn you before accepting cookies, you will receive a warning message each time our websites asks your browser to write a cookie.
  • You can refuse cookies by turning them off in your browser.
  • You do not need to accept cookies to use our websites.

Use of Your Information

Torino uses information you provide to register you, improve your experience at our websites, and provide you with better service. To make our websites more useful to you, we use tracking information to determine which areas of our sites are of interest to users of our websites.

Sharing Your Information

We do not share information that identifies you with third parties without your consent. However, note that Torino will provide any information ordered by a legal warrant or official request from local, state, national and international law-enforcement agencies.

Use of Credit Card Information

On occasion and at its discretion, Torino may accept a credit card, debit card or other form of electronic identification as payment for your orders for Torino products or services. We use third-party payment services for approving electronic transactions and we never take possession or store your credit information. Note that Torino will cooperate with such payment services to:

  • Provide information requested to settle any disputes pertaining to charges made to customer accounts by Torino
  • Pursue convictions for all fraudulent credit card transactions with Torino

Opt-Out Policy

Torino gives you the option to customize or suppress our communication with you according to your preference. To be removed from all special promotions, software product or service updates and upgrades, and new product or service announcements, you can:

  • Send an email to support@torino.systems from the account to be removed with the solitary word ‘REMOVE’ in the subject
  • Call our office during normal business hours and request to be removed. For authentication, we will send an email to the address. We must receive a reply confirming the removal before the email address will be removed.
  • Send a letter including the email address to be removed to: Torino Systems, ATTN: Privacy, Suite 4013, Madison, CT 96443  USA

Corrections and Questions

You can correct or change your personal information stored by Torino by following the Opt-Out Policy procedures described above. If you have questions about how our privacy services work or are experiencing privacy problems with them, please email us at support@torino.systems.

Privacy Policy Updates

Torino may revise its privacy policies and periodically update this document at its sole discretion. This privacy policy was last updated on 18 October 2016.

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